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Cars that give your most satisfaction 2011

TNS automotive has published the 2010 four-wheeler Total Customer Satisfaction (TCS) survey. The study conducted with 9,300 new car buyers in 2010 has revealed interesting findings about Indian car market.

The TNS survey was a comprehensive study which covered 56 car models with customer evaluations taken in the key areas of sales satisfaction, product quality, vehicle performance and design, after sales service, brand image, and cost-of-ownership. The TCS index score provides a measure of Total Satisfaction and loyalty a given model enjoys with its customers.



The results of the survey in various categories are as follows:

Entry Compact

Maruti Alto

Premium Compact

Maruti Zen Estilo and Maruti A Star(Jointly)

Upper Premium Compact
Volkswagen Polo and Maruti Swift (Jointly)

Entry Midsize

Maruti Swift DZire

Midsize
Honda City and Ford Fiesta (Jointly)

Premium Midsize
Toyota Corolla Altis

Entry Luxury
Volkswagen Passat

SUV/ MPV
Toyota Innova and Mahindra Scorpio (Jointly)

Premium SUV
Honda CRV

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