Anti-Ragging Helpline Number 1800-180-5522 (Toll-free) and email firstname.lastname@example.org launched
The toll free No. of this helpline is 1800-180-5522, and the Email is email@example.com. The other toll-free number 155222 is under implementation. The Call Centre is located at Delhi and the calls are responded to by professional manpower in English, Hindi and selected regional languages with call recording system.
When the complaint is registered, immediately it is given a unique number. Thereafter automatically, an acknowledgement receipt with all details is sent to the concerned authorities within 15 minutes of the receipt of the complaint. This number can be used as reference for all future communications and feedback. Once the grievance has been received by the Institution, the concerned officer looks into the merit of the complaint and forwards the same for action. Once the matter has been marked to the concerned officer for action, it is tracked till the necessary actions are taken. If the complaint is not acted upon within the specified timeframe, the senior officers get a reminder either by email or by phone calls. The level of reminders would be escalated at institutional as well as executive levels if required. This ensures the accountability of all authorities in the chain. After the necessary actions have been taken, the concerned student gets the call/email confirmation containing the details of the complaint and related actions taken.